Privacy Policy for TheLaundryMart

Effective Date: May 28, 2025

This Privacy Policy describes how TheLaundryMart ("TheLaundryMart", "we", "us", or "our"), located in Hebbal, Bangalore, collects, uses, shares, and protects your personal information when you use our website (the "Website"), mobile application (if any), and our laundry and dry-cleaning services (collectively, the "Services"). Our business hours are 9:00 AM to 10:00 PM, and our support email is hello@laundrymart.com.

We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. By using our Services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We may collect the following types of personal information:

• Personal Identification Information: Name, email address, phone number, and delivery address.

• Order Information: Details of the Services you request, including the type and number of items, special instructions, pickup and delivery preferences, and order history.

• Payment Information: While we facilitate payments for our Services, we typically use third-party payment processors. We do not store your credit card, debit card, or net banking details directly on our servers. We may collect transaction IDs or payment confirmation details provided by the payment gateway.

• Communications: Records of your communications with us, including emails to hello@laundrymart.com, chat messages, or phone calls with our customer support.

• Website and Application Usage Information (if applicable):

  • Log Data: When you visit our Website or use our mobile application, our servers may automatically record information ("Log Data") that your browser or device sends. This Log Data may include your IP address, browser type, browser version, the pages of our Website that you visit, the time and date of your visit, the time spent on those pages, and other statistics.

  • Cookies: We may use cookies and similar tracking technologies to track activity on our Website and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Website.

2. How We Use Your Information

We use the information we collect for various purposes, including to:

• Provide, operate, and maintain our Services (e.g., schedule pickups and deliveries, process your laundry orders).

• Process your payments.

• Communicate with you about your orders, our Services, offers, and promotions.

• Respond to your inquiries and provide customer support (via hello@laundrymart.com or other channels).

• Improve and personalize our Services and Website experience.

• Understand and analyze how you use our Services and Website.

• Comply with legal obligations and prevent fraud or misuse of our Services.

• Maintain internal records.

3. How We Share Your Information

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties except as described below:

• Service Providers: We may share your information with third-party vendors, consultants, and other service providers who perform services on our behalf, such as payment processing, delivery services, IT support, marketing, and data analytics. These service providers will only have access to your personal information to the extent necessary to perform their functions and are obligated to protect your information.

• Legal Requirements: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to:

  • Comply with a legal obligation or government request.

  • Protect and defend the rights or property of TheLaundryMart.

  • Prevent or investigate possible wrongdoing in connection with the Services.

  • Protect the personal safety of users of the Services or the public.

  • Protect against legal liability.

• Business Transfers: If TheLaundryMart is involved in a merger, acquisition, or asset sale, your personal information may be transferred. We will provide notice before your personal information is transferred and becomes subject to a different privacy policy.

• With Your Consent: We may share your information with other third parties with your prior consent.

4. Consent

By providing us with your personal information or by using our Services, you consent to the collection, use, processing, and disclosure of your information (including sensitive personal data or information, if any, as per applicable law) in accordance with this Privacy Policy.

You have the option not to provide certain information or to withdraw your consent for the use of your information at any time, subject to legal or contractual restrictions and reasonable notice. However, if you choose not to provide certain information or withdraw consent, we may not be able to provide you with some or all of our Services.

5. Data Storage and Security

• We are committed to protecting the security of your personal information. We implement reasonable security practices and procedures, including administrative, technical, and physical safeguards, to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction, in accordance with applicable laws (including the Information Technology Act, 2000, and the Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules, 2011).

• While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. No method of transmission over the Internet or method of electronic storage is 100% secure.

6. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy and to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies. Typically, order information and customer records will be retained for a reasonable period as required for business operations and legal/tax purposes.

7. Your Rights

As a user, you have certain rights regarding your personal information, subject to applicable Indian laws:

• Right to Access: You have the right to request access to the personal information we hold about you.

• Right to Correction: You have the right to request correction of any inaccurate or incomplete personal information we hold about you.

• Right to Withdraw Consent: You have the right to withdraw your consent to our processing of your personal information at any time.

• Right to Grievance Redressal: You have the right to have any grievances concerning the processing of your personal information addressed.

To exercise these rights, please contact our Grievance Officer using the contact details provided below.

8. Cookies and Tracking Technologies

As mentioned in Section 1, we may use cookies and similar tracking technologies. Our Website may use these to enhance user experience. You can control the use of cookies at the individual browser level. If you reject cookies, you may still use our Website, but your ability to use some features or areas of our Website may be limited.

9. Third-Party Links

Our Website or Services may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

10. Children's Privacy

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personally identifiable information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from a child under 18 without verification of parental consent, we will take steps to remove that information from our servers.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page. Your continued use of our Services after any modification to this Privacy Policy will constitute your acceptance of such modification.

12. Grievance Officer

In accordance with the Information Technology Act, 2000 and the rules made thereunder, the name and contact details of the Grievance Officer are provided below. You may contact the Grievance Officer for any discrepancies or grievances with respect to the processing of your personal information.

• Name of Grievance Officer: [Manish Sharma]

• Email:hello@thelaundrymart.com

• Address: TheLaundryMart, Hebbal, Bangalore

• Working Hours: 9:00 AM - 10:00 PM (for grievance redressal related to this policy)

The Grievance Officer will endeavor to redress your grievances expeditiously, and in any event, within one month from the date of receipt of the grievance.

13. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• By email: hello@laundrymart.com

• By mail: TheLaundryMart, Hebbal, Bangalore